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Mitratech Success Center

Collaborati: Locale issue / My invoice is multiplying certain fields, what do I do? (International Defect Work-Around)

Fixing the Locale preference problem

Please follow these steps:

  • login to Collaborati
  • click on the Preferences (top right)

COLL LOCALE1 preferences.png

  • change the Locale to show "English (United States)" not "Use browser locale" and save.

COLL LOCALE1Alocale.png

  • clear cache and browser history (see steps below)
  • logout and login again.
  • create test invoice

CLEARING THE CACHE

Here are the steps that we have followed to clear the cache for Internet Explorer.

  1. Please click on CTRL+F5 on your keypad, (this may flash but it is ok)
  2. Click on the Gear or Tools.
  3. View the Internet Options
  4. On the General tab, click Delete under Browsing History in the Internet Properties dialog box.
    COLL LOCALe2clear cache.png
  5. In the Delete Browsing History dialog box, click to clear the history, and then click Delete.
  6. COLL LOCALE3browser history.png

Here are the steps that we have followed to clear the cache for FireFox.

  1. Click on the “History” MenuSelect the “Clear Recent history" 

    COLL LOCALE ff1.png
  2. Click on "Clear Now"

COLL LOCALE ff2.png

PLEASE NOTE: YOU MUST CLOSE YOUR BROWSER AND RE-OPEN FOR THESE CHANGES TO TAKE EFFECT.

If you require further assistance, please do not hesitate to contact us.

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