Resolved Issues   

This section describes the issues that are resolved in the CMO Compliance R23 maintenance release. Each resolved issue is documented in the format:

• A description of the issue
• Internal tracking code
• Salesforce case number, if applicable
• Affected Version

Web Application 

Issue: A user was unable to assign an Entity to another user. 
Tracking code: CW-8427
Support Case: 2018-0205-430150
Affects Version(s): HF-6, R23

Issue: Client database was consuming 50GB of memory.
Tracking code: CW-10940
Support Case: 2018-0625-460337
Affects Version(s): 15.02.25, R23

Issue: The Org Unit and Entity fields did not auto-populate when an Event was created. The fields should have populated since the Department and Location Business Rule was enabled.
Tracking code: CW-12625, CW-14977
Support Case: 2018-1002-480579, 2018-0205-430150
Affects Version(s): R23, HF-6

Issue: Error appeared when an admin tried to give Access Permission to a form.
Tracking code: CW-14385
Support Case: 2018-0329-441785
Affects Version(s): HF-6, R23

Issue: The company logo would not appear in the upper left corner of the Event Detailed Report.
Tracking code: CW-14827
Support Case: 2018-1212-495434
Affects Version(s): 15.02.25, R23

Issue: Several deadlock and replication issues occured when the Data Warehouse was deployed on a database.
Tracking code: CW-14899, CW-14941
Support Case: 2018-1223-497493
Affects Version(s): 15.02.25, DW, R23

Issue: Error occurred when migrating from HF-6 to 16.0
Tracking code: CW-14722
Support Case: 2018-1207-494485
Affects Version(s): HF-6, 16.0, R23

Issue: Error occurred when Events within the Incident Management Environment are re-opened.
Tracking code: CW-15129, CW-15275
Support Case: 2019-0104-498588
Affects Version(s): HF-6, R23

Mobile iOS Application 

Issue: Potential Severity response and risk level is not displayed on the web application, and is triggering the incorrect workflow on the iOS application.
Tracking code: CMM-15510
Support Case: 2018-1206-494082
Affects Version(s)Issue: 16.0

Issue: Workflows triggered by a Category/Severity were not assigned to the event when it was synced to iOS.

Tracking code: CMM-14856

Support Case: 2018-1207-494339

Affects Version(s): 16.0, R23

Winapp Issue: A restored backup file was missing a saved event.

Tracking code: CMM-15081

Support Case: 2018-1218-496462

Affects Version(s): 15.02.25, R23

Issue: Potential Severity responses and risk levels were not displayed on the web application after an event was created and synced from iOS.

Tracking code: CMM-15510

Support Case: 2018-1206-494082

Affects Version(s): 16.0, R23

Issue: Errors occurred while attempting to install the iOS app.

Tracking code: CMM-15626

Support Case: 2019-0109-499443

Affects Version(s): HF-6, R23

Winapp Issue: Direct access to the Window’s device camera was added for Events, Actions, and Findings.

Tracking code: CMM-14738

Support Case: 2018-0816-471108

Affects Version(s): 15.02.25, R23, 16.0

Issue: Data from Observations, attachments, and linked actions were missing form a Form after an Event was synced from iOS to the web.

Tracking code: CMM-15417

Support Case: 2018-1213-495540

Affects Version(s): 16.0, R23

Issue: Due to authentication issues, a client could not log into their environment on the latest version of the iOS mobile app.
Tracking code: CMM-15545
Support Case: 2019-0102-498163
Affects Version(s): 16.0, R23

Issue: Risk Score and the workflow associated with an Event were not updated on the web after user updated it on iOS and synced it to the web.
Tracking code: CMM-15548
Support Case: 2018-1206-494082
Affects Version(s): 16.0, R23