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CMO R23 Release Notes

This document details the resolved issues that are included in the CMO R23 Web Maintenance and Mobile Maintenance Projects.

Welcome to the CMO Compliance R23 Release Notes.

This document details the client-reported issues that are included in the CMO Web Application R22 maintenance release. The following Release Notes cover resolved issues in the Web Application, as well as the mobile Andriod, iOS, and Windows apps that affect versions Update 25 and Version 16.0. The individual tickets will detail the applicable versions.

Visit the Client Success Portal at to view supplemental CMO Help Articles.


Resolved Issues   

This section describes the issues that are resolved in the CMO Compliance R23 maintenance release. Each resolved issue is documented in the format:

  • A description of the issue
  • Internal tracking code
  • Salesforce case number, if applicable
  • Affected Version


Web Application 

Issue: A user was unable to assign an Entity to another user. 
Tracking code: CW-8427
Support Case: 2018-0205-430150
Affects Version(s): HF-6, R23

Issue: Client database was consuming 50GB of memory.
Tracking code: CW-10940
Support Case: 2018-0625-460337
Affects Version(s): 15.02.25, R23

Issue: The Org Unit and Entity fields did not auto-populate when an Event was created. The fields should have populated since the Department and Location Business Rule was enabled.
Tracking code: CW-12625, CW-14977
Support Case: 2018-1002-480579, 2018-0205-430150
Affects Version(s): R23, HF-6

Issue: Error appeared when an admin tried to give Access Permission to a form.
Tracking code: CW-14385
Support Case: 2018-0329-441785
Affects Version(s): HF-6, R23

Issue: The company logo would not appear in the upper left corner of the Event Detailed Report.
Tracking code: CW-14827
Support Case: 2018-1212-495434
Affects Version(s): 15.02.25, R23

Issue: Several deadlock and replication issues occured when the Data Warehouse was deployed on a database.
Tracking code: CW-14899, CW-14941
Support Case: 2018-1223-497493
Affects Version(s): 15.02.25, DW, R23

Issue: Error occurred when migrating from HF-6 to 16.0
Tracking code: CW-14722
Support Case: 2018-1207-494485
Affects Version(s): HF-6, 16.0, R23

Issue: Error occurred when Events within the Incident Management Environment are re-opened.
Tracking code: CW-15129, CW-15275
Support Case: 2019-0104-498588
Affects Version(s): HF-6, R23


Mobile iOS Application 

Issue: Potential Severity response and risk level is not displayed on the web application, and is triggering the incorrect workflow on the iOS application.
Tracking code: CMM-15510
Support Case: 2018-1206-494082
Affects Version(s)Issue: 16.0

Issue: Workflows triggered by a Category/Severity were not assigned to the event when it was synced to iOS.

Tracking code: CMM-14856

Support Case: 2018-1207-494339

Affects Version(s): 16.0, R23


Winapp Issue: A restored backup file was missing a saved event.

Tracking code: CMM-15081

Support Case: 2018-1218-496462

Affects Version(s): 15.02.25, R23


Issue: Potential Severity responses and risk levels were not displayed on the web application after an event was created and synced from iOS.

Tracking code: CMM-15510

Support Case: 2018-1206-494082

Affects Version(s): 16.0, R23


Issue: Errors occurred while attempting to install the iOS app.

Tracking code: CMM-15626

Support Case: 2019-0109-499443

Affects Version(s): HF-6, R23


Winapp Issue: Direct access to the Window’s device camera was added for Events, Actions, and Findings.

Tracking code: CMM-14738

Support Case: 2018-0816-471108

Affects Version(s): 15.02.25, R23, 16.0


Issue: Data from Observations, attachments, and linked actions were missing form a Form after an Event was synced from iOS to the web.

Tracking code: CMM-15417

Support Case: 2018-1213-495540

Affects Version(s): 16.0, R23

Issue: Due to authentication issues, a client could not log into their environment on the latest version of the iOS mobile app.
Tracking code: CMM-15545
Support Case: 2019-0102-498163
Affects Version(s): 16.0, R23

Issue: Risk Score and the workflow associated with an Event were not updated on the web after user updated it on iOS and synced it to the web.
Tracking code: CMM-15548
Support Case: 2018-1206-494082
Affects Version(s): 16.0, R23

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